This Charter outlines our commitment to providing a quality service to all our clients. It provides information on how you can comment on our services or on the Charter itself. We regularly monitor and annually report on our performance against the standards detailed in our Charter.
Status Solutions UK aims to be professional, accountable and transparent in all dealings with clients. Our relationship with clients is governed by our Regulatory Philosophy and takes account of compliance continuum under the Immigration & Nationality Act 1999.
Our clients
Our clients are: the United Kingdom Community, industry, travellers and other government agencies international
Our role Status Solutions UK has three principal roles:
To facilitate trade and the movement of people across the UK border while protecting the community and maintaining appropriate compliance with United Kingdom Immigration & Nationality Acts 1999, 2002;
To efficiently administer specific UK Immigration Advice and Information as required under the Immigration & Nationality Acts 1999, 2002;
Offer immigration status solutions to foreign nationals wanting to work and live in the UK
Our commitment Status Solutions UK aims to provide a high standard of service to all our clients. Our staff is committed to:
being honest;
being fair;
being courteous and helpful;
being flexible;
avoiding conflict s of interest;
applying a high level of professionalism in everything we do.
We aim to make information, services and documentation accessible for all clients regardless of disability, language or cultural differences.
We shall give priority to people with specific needs, such as the elderly, infirm or disabled.
Our key service standards
If you write to us or email us We aim to acknowledge your communication within five working days and to respond within 15 working days of receipt of your email or written correspondence.
If we cannot fully answer your query in that time, we will give you an interim response and advise you as to when a final response can be expected.
If you telephone a n Advisor during business hours We will either respond directly to your query or take your details and arrange for the appropriate person to return your call as soon as possible.
Availability of services Following hours:
Monday to Friday 0900 to 17.30
If your business is subject to compliance monitoring activity by Work Permit (UK) We will contact you before undertaking compliance monitoring activities at your premises. Our monitoring Officers will request permission in writing prior to entering your premises and may address system-based improvements. Risk identification and analysis provides the basis for our response.
Other publications Information relating to our services includes:
UK Immigration & Nationality Laws, Rules and Information
Customs hotline You can help protect United Kingdom borders. Report suspicious border activities to the Customs hotline on Freecall [ ]. Your information could lead to the detection of drug trafficking, wildlife smuggling, flora smuggling, people smuggling and other illegal activities.
Commenting on this Charter Your feedback will help us to improve this Charter and our level of service to you. We will regularly review our Charter so it remains relevant and accurate. To comment on this Charter, email info@statussolutions.co.uk
Complaints and Compliments If you want to make a complaint or compliment you can speak to a Complaints Officer or complete a Complaints form. Tell us what you think of our brochure, available from our office - write to us, free of charge at:
Complaints & Compliments Status Solutions UK Limited,
Room Number 3, Crews Quarters Offices, The Chatham Historic Dockyard, Chatham, Kent, ME4 4TZ
Contact the Complaints and Compliments Unit on Free call
email the Complaints and Compliments Unit info@statussolutions.co.uk comments@oisc.gov.uk
And / or:
OISC Office of the Immigration Services Commissioner
5 th Floor, Counting House, 53 Tooley Street, London, SE1 2QD.
All information will be treated confidentially.
At any time you may take your complaint to a ny body that is part of Office of the Immigration Services Commissioner.
